luck97 Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "luck97," "We," "Us," or "the Company" refers to the operator of the luck97 platform, accessible at luck97.site and its associated sub-domains.
• "Player," "You," or "User" refers to any individual who accesses, registers with, or uses the luck97 platform in any capacity.
• "Platform" refers collectively to the luck97 website, mobile-optimised interface, game library, sports betting section, wallet system, and all associated services.
• "Account" refers to the registered user account created by a Player upon completing the luck97 registration process.
• "Real Money Balance" refers to funds deposited by the Player into their luck97 wallet using an eligible payment method.
• "Bonus Balance" refers to promotional funds credited to a Player's account by luck97 under a specific bonus offer, subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be staked across eligible games before the resulting winnings may be withdrawn.
• "Services" refers to all gaming, betting, promotional, financial, and support services provided by luck97.

By accessing the luck97 platform, creating an Account, making a deposit, or placing any wager, you unconditionally accept these Terms and Conditions in their entirety, along with the luck97 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the luck97 platform and, if applicable, close your Account. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

The following eligibility requirements must be met in order to register and maintain an Account with luck97:

• You must be at least 21 years of age at the time of registration and at all times during your use of the Platform. luck97 is strictly an adult-only gaming service. 21+
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons may not register Accounts on luck97.
• You must provide accurate, complete, and up-to-date registration information, including your full legal name, date of birth, valid email address, and any other information requested during the registration process.
• You must not be registered as a self-excluded player with luck97 or any affiliated platform at the time of registration.
• You must not be residing in or attempting to access luck97 from a jurisdiction where online gaming or sports betting is expressly prohibited by applicable law.
• You may hold only one (1) Account on luck97 at any time. Opening duplicate or multiple Accounts constitutes a material breach of these Terms and may result in permanent account closure and forfeiture of funds.

luck97 reserves the right to request identity verification documents at any stage, including at registration, prior to processing any withdrawal, or whenever the Company deems it necessary for compliance or security purposes. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

You are solely responsible for maintaining the security and confidentiality of your luck97 Account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party.

luck97 will never ask you for your password via email, live chat, telephone, or any other communication channel. Any communication purporting to be from luck97 that requests your password should be treated as fraudulent and reported to our support team immediately.

You must notify luck97 immediately if you become aware of, or reasonably suspect, any unauthorised access to your Account. luck97 shall not be liable for any losses sustained as a result of unauthorised Account access where you have failed to take reasonable steps to protect your login credentials.

luck97 reserves the right to suspend or close any Account at any time, with or without prior notice, where it has reasonable grounds to believe that:

• The Account has been used in breach of these Terms;
• The Account is involved in fraudulent, abusive, or collusive activity;
• The Account holder is not eligible to hold an Account under Section 3; or
• The Account is subject to a regulatory or legal hold.

luck97 accepts deposits via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and Cash Over-the-Counter (OTC). The minimum deposit amount is Rs 100. luck97 does not charge platform fees on deposits, though your payment provider may apply their own transaction charges.

All deposits must originate from payment methods registered in your own name. luck97 does not accept deposits from third parties, anonymous payment sources, or unverified accounts. Deposits made from third-party sources may be voided and returned, subject to applicable processing fees from the payment provider.

Withdrawal requests are processed in accordance with the following provisions:

• Minimum withdrawal amount: Rs 200
• JazzCash and EasyPaisa withdrawals are processed within 5 minutes of approval in standard circumstances.
• Bank transfer withdrawals via HBL, UBL, and Meezan Bank are processed within 15–30 minutes during normal operating hours.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, subject to exceptions approved by the luck97 finance team.
• Withdrawals of amounts that include Bonus Balance components are subject to the applicable wagering requirements being fully satisfied prior to processing.

All transactions on luck97 are conducted in Pakistani Rupees (PKR) unless otherwise specified. Currency conversion, if applicable, will be applied at the prevailing rate at the time of the transaction, and luck97 makes no representation regarding exchange rate outcomes.

luck97 offers various promotional incentives to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All promotions are subject to the following general terms, in addition to any specific terms stated in the individual offer description:

• Bonuses are available exclusively to registered players who are in good standing with luck97 at the time of the offer.
• Unless otherwise stated, welcome bonuses are available to new players only, applicable to their first qualifying deposit.
• Each player is entitled to one welcome bonus claim only. Attempting to claim the welcome bonus multiple times through the creation of duplicate Accounts constitutes fraud.
• All bonus funds are subject to a wagering requirement, the specific value of which is stated in the individual promotion terms. Unless stated otherwise, the standard wagering requirement for bonus funds at luck97 is 30x the bonus amount.
• Wagering contributions differ by game category. Slots typically contribute at 100% toward clearing wagering requirements; live table games and sports betting markets may contribute at reduced rates as specified in individual promotion terms.
• Bonus funds and associated winnings may not be withdrawn until the relevant wagering requirement is fully satisfied.
• luck97 reserves the right to amend, suspend, or withdraw any promotional offer at any time, with reasonable notice where practicable.
• Any Player found to be exploiting promotional offers in bad faith — including through coordinated bonus abuse, artificial wagering patterns, or other manipulative behaviour — will have their bonus voided and may have their Account suspended.

All casino games offered on the luck97 platform — including slot games, live dealer table games, RNG-powered table games, and poker — are governed by both these Terms and the specific game rules applicable to each title. In the event of any conflict between the specific game rules and these Terms, these Terms shall prevail.

luck97 uses independently certified Random Number Generators (RNG) across all RNG-based game titles. All live dealer games at luck97 are conducted using physical equipment — real cards, real roulette wheels — in professional studio environments. The outcomes of all games are determined solely by chance (and skill in the case of poker), with no post-hoc adjustment by luck97.

luck97 maintains the right to void any bet or gaming session in the following circumstances:

• Where a technical error or malfunction has materially affected the integrity of the game outcome;
• Where the Player is found to have used cheating software, bots, or other prohibited technical aids;
• Where there is reasonable evidence of collusion between players in multiplayer formats;
• Where a game was made available in error and the bet exceeded the intended game parameters.

In the event of a game malfunction, luck97's decision regarding the validity of the affected round shall be final. Where a bet is voided, the staked amount will be returned to the Player's Real Money Balance.

The luck97 sportsbook covers cricket (including PSL and international bilateral series), football, UFC, boxing, tennis, and other markets as added from time to time. The following general rules apply to all sports betting activity on luck97:

• All bets are accepted at luck97's absolute discretion. The Company reserves the right to decline, limit, or void any bet without prior notice.
• Bets are only accepted when your Account has sufficient Real Money or Bonus Balance to cover the entire stake.
• Once a bet is confirmed and a bet slip reference number is generated, the bet cannot be amended or cancelled by the Player.
• In-play (live) bets are accepted subject to the real-time availability of markets. luck97 makes no guarantee that any specific in-play market will remain open throughout an event.
• If an event is postponed, abandoned, or cancelled before the applicable result can be determined, bets will be voided and stakes returned unless luck97's specific market rules state otherwise.
• luck97 reserves the right to void any bet placed using odds that were published in error due to a technical fault or human error, regardless of whether the bet has been confirmed.
• Any evidence of match-fixing, insider information usage, or any form of sports integrity violation will result in the immediate voiding of all related bets and permanent Account closure.

luck97 is committed to promoting responsible gambling and providing a safe gaming environment for all players. Gambling should be treated as entertainment — never as a means of generating income or resolving financial difficulties.

The following responsible gaming tools are available to all registered Players within their luck97 Account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Cap the maximum net loss you can sustain within a specified period.
• Session Time Limits: Receive automatic alerts and session expiry after a defined period of continuous play.
• Reality Check: Opt-in to periodic reminders showing elapsed session time and net result.
• Cool-Off Period: Temporarily restrict your Account for periods of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your Account and request exclusion from the luck97 platform for a minimum period of 6 months or indefinitely.

Self-exclusion requests are processed within 24 hours of receipt. During a self-exclusion period, the Player will be blocked from all Platform access, and luck97 will take reasonable steps to prevent the re-opening of an Account in the same name.

Players who believe they have a gambling problem are encouraged to seek assistance from specialist support services. For more information, visit the luck97 Responsible Gaming page.

The following activities are expressly prohibited on the luck97 platform and will result in immediate Account suspension and potential legal action:

• Registering or operating more than one Account, whether in your own name or using an alias, false identity, or third-party details;
• Using the Platform if you are under 21 years of age;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with luck97 games or markets;
• Engaging in any form of collusion, chip dumping, or match-fixing in connection with games or sports markets on luck97;
• Exploiting bugs, errors, or technical vulnerabilities in the Platform for financial gain;
• Using stolen, fraudulent, or third-party payment methods to fund your luck97 Account;
• Attempting to launder money through the luck97 platform in any form;
• Engaging in any behaviour designed to manipulate, mislead, or defraud luck97, other players, or live dealers;
• Reselling, sub-licensing, or commercially exploiting any content, data, or intellectual property of luck97 without written authorisation.

All content on the luck97 platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, data, and trademarks — is the exclusive intellectual property of luck97 or its licensed content partners, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the luck97 platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, modify, distribute, or create derivative works from any luck97 content without express written authorisation from the Company.

To the maximum extent permitted by applicable law, luck97 and its directors, officers, employees, agents, and licensors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings;
• Any indirect, consequential, special, incidental, or punitive losses arising from your use of the luck97 platform;
• Any loss arising from Platform downtime, technical errors, network failures, or force majeure events beyond luck97's reasonable control;
• Any action taken by luck97 in good faith and in accordance with these Terms, including Account suspension or bet voiding.

luck97's total aggregate liability to any Player in respect of any claim arising from these Terms or use of the Platform shall not exceed the total net deposits made by that Player in the 30 days preceding the claim.

luck97 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering with luck97, you consent to the processing of your personal data as described in the Privacy Policy.

luck97 takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All financial transactions and account sessions are protected by SSL/TLS encryption. luck97 will never sell your personal data to third parties for their own marketing purposes.

luck97 reserves the right to amend these Terms and Conditions at any time. Where changes are material, luck97 will provide reasonable notice to registered Players via the email address associated with their Account or via a prominent in-platform notification. Changes take effect from the date specified in the update notice.

Your continued use of the luck97 platform following the publication of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you should cease using the platform and close your Account prior to the effective date of the change.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction under which luck97 holds its international gaming licence. In the event of any dispute arising from these Terms or your use of the luck97 platform, the parties agree to first attempt resolution through good-faith negotiation, with both parties providing written notice of the dispute.

If the dispute cannot be resolved by negotiation within 30 days of the written notice being received, either party may refer the matter to the dispute resolution process established by luck97's licensing authority. The decision of the licensing body's dispute resolution service shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need to exercise any right set out in this document, please contact the luck97 support team through the following channel:

All formal complaints must be submitted in writing via email. Verbal complaints communicated through live chat will be acknowledged and may be escalated to formal complaint status at your request.