luck97 Privacy Policy

In this Privacy Policy, the following definitions apply:

• "luck97," "We," "Us," or "the Company" refers to the operator of the luck97 platform accessible at luck97.site and its sub-domains.
• "Platform" refers to the luck97 website, mobile interface, game library, sportsbook, and all related digital services.
• "User," "You," or "Player" refers to any individual who accesses, visits, or registers an account on the luck97 platform.
• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, email address, device identifiers, and payment details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any combination thereof.
• "Third Party" means any entity other than the User and luck97 that receives or processes Personal Data in connection with the Platform's operation.

luck97 acts as the data controller in respect of all Personal Data collected through the Platform. As data controller, luck97 determines the purposes and means by which your Personal Data is processed and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

Where luck97 engages third-party service providers who process Personal Data on its behalf (such as payment processors and identity verification providers), those providers act as data processors under binding contractual obligations that require them to process your data only as instructed by luck97 and in accordance with appropriate security standards.

luck97 collects the following categories of Personal Data from users of the Platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — must be 21 or over 21+)
• Email address
• Username chosen at registration
• Password (stored exclusively in hashed, non-reversible format)
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad)

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (such as CNIC, passport, or driving licence) — collected only when required for KYC verification prior to withdrawal processing
• Utility bills or other proof-of-address documents where required
• Selfie or biometric photographs where required by verification protocol

3.3 Financial & Transaction Data

• JazzCash or EasyPaisa wallet identifiers used for deposits and withdrawals
• Bank account details (IBAN or account number) where bank transfer is selected
• Transaction amounts, timestamps, and reference numbers
• Deposit and withdrawal history

3.4 Gaming & Betting Activity Data

• Bets placed, games played, session durations, and game outcomes
• Sports betting selections, stakes, and settlement outcomes
• Bonus redemption activity and wagering progress records
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session logs, login timestamps, and duration data
• Referring URLs and on-platform navigation behaviour

3.6 Communications Data

• Records of live chat conversations with luck97 support agents
• Email correspondence between you and luck97
• Survey responses and feedback submitted voluntarily through the Platform

luck97 collects Personal Data through the following channels:

• Directly from you: When you complete the luck97 registration form, update your account profile, submit a deposit or withdrawal request, contact customer support, or respond to a survey.
• Automatically through platform use: When you access the luck97 website or mobile interface, technical and device data is automatically collected through server logs, cookies, and similar tracking technologies as described in Section 8.
• From payment service providers: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other integrated payment channels, relevant transaction confirmation data is received by luck97 from those providers.
• From identity verification partners: Where a third-party KYC or identity verification service is engaged to authenticate your documents, the verification outcome is shared with luck97 following the completion of the check.

luck97 processes your Personal Data on one or more of the following legal grounds:

luck97 uses the Personal Data it collects for the following specific purposes:

• To create and maintain your luck97 player account and associated wallet;
• To verify your identity and age eligibility (21+) in accordance with our registration requirements and regulatory obligations;
• To process deposits from JazzCash, EasyPaisa, and bank transfer channels, and to process withdrawal requests to your nominated payment method;
• To provide and display personalised game history, active bonus status, responsible gaming settings, and transaction records within your account dashboard;
• To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other prohibited activities on the luck97 platform;
• To enforce the luck97 Terms & Conditions, including responsible gaming obligations and bonus policy compliance;
• To send you transactional communications relating to your account — including deposit confirmations, withdrawal notifications, security alerts, and support responses;
• To send you promotional communications, including bonus offers and platform updates, where you have provided consent to receive such communications;
• To analyse aggregated and anonymised usage data to improve the performance, design, and feature set of the luck97 platform;
• To comply with legal and regulatory obligations applicable to the operation of luck97.

luck97 does not sell, rent, or trade your Personal Data to any third party for their own independent commercial use. Your data may be shared only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other integrated payment providers receive the minimum transaction data necessary to process your deposits and withdrawals. Each provider operates under their own privacy policy and regulatory obligations.
• Identity verification providers: Where a third-party KYC service is engaged to verify your identity documents, the data submitted for verification is shared with that provider solely for the purpose of completing the verification check.
• Technology and hosting providers: luck97 uses reputable third-party infrastructure providers to host and operate the Platform. These providers process data on luck97's instructions and are bound by strict data processing agreements.
• Legal and regulatory authorities: luck97 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, valid legal process, or a binding order from a competent authority.
• Anti-fraud and responsible gaming networks: luck97 may share relevant data with industry anti-fraud databases or self-exclusion registers where required to protect the integrity of the Platform or to honour a self-exclusion request.

The luck97 platform uses cookies and similar tracking technologies to operate certain Platform functions, improve user experience, and collect analytics data. The categories of cookies used by luck97 include:

• Essential cookies: Strictly necessary to operate the Platform, maintain your login session, and enable core security functions. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the luck97 Platform — including which pages are visited most frequently and how long users spend on each section. This data is used to improve the Platform design and performance.
• Functional cookies: Used to remember your preferences — such as language settings, game lobby view preferences, and responsible gaming tool configurations — so that they persist across sessions.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your authenticated session on luck97.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the luck97 Platform, including your account wallet and game library.

luck97 retains Personal Data for the following periods, after which data is securely deleted or permanently anonymised:

Where a legal hold, regulatory investigation, or ongoing dispute requires extended retention, luck97 may retain relevant data beyond the standard periods set out above until the matter is fully resolved.

luck97 implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the luck97 Platform;
• Hashed password storage — luck97 never stores passwords in a readable format;
• Role-based access controls limiting internal access to Personal Data to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Secure, encrypted storage of all data at rest using AES-256 or equivalent standard;
• Two-factor authentication options available to users for account access security;
• Session timeout controls to automatically expire inactive authenticated sessions.

Despite these measures, no online platform can guarantee absolute security. In the event of a confirmed data breach that is likely to result in a high risk to the rights and freedoms of affected users, luck97 will notify those users without undue delay, providing clear information about the nature of the breach, the data affected, and the steps being taken to address it.

Subject to applicable law, you have the following rights in respect of the Personal Data that luck97 holds about you:

• Right of Access: You may request a copy of all Personal Data that luck97 holds about you. luck97 will respond to verified access requests within 30 days.
• Right to Rectification: You may request the correction of any inaccurate or incomplete Personal Data held by luck97. Certain data corrections can be made directly through your Account settings.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention requirements that may override this right.
• Right to Restriction of Processing: You may request that luck97 restrict the processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of data or where you have objected to processing based on legitimate interests.
• Right to Object: You may object to the processing of your Personal Data on the basis of luck97's legitimate interests where you have grounds relating to your particular situation. You may also object to the processing of your data for direct marketing purposes at any time without providing a reason.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that luck97 provide your Personal Data in a structured, commonly used, and machine-readable format suitable for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the luck97 privacy team using the contact details provided in Section 16. luck97 may request proof of identity before fulfilling any rights request.

luck97 may send you marketing communications — including information about bonus offers, new game releases, promotions, and platform updates — by email or in-platform notification, where you have provided your prior consent to receive such communications at the point of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email you receive from luck97;
• Updating your communication preferences in the Notifications section of your luck97 account settings; or
• Contacting the luck97 support team with an explicit opt-out request.

Opting out of marketing communications does not affect the delivery of transactional messages that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, security alerts, and support correspondence.

The luck97 platform is strictly intended for adults aged 21 years and over. 21+ luck97 does not knowingly collect, process, or retain Personal Data from any individual under the age of 21.

If you are a parent or guardian and believe that a minor in your care has registered an account or provided Personal Data to luck97, please contact us immediately using the details in Section 16. luck97 will take prompt steps to verify the situation, close any underage account, and permanently delete all associated Personal Data upon confirmation.

luck97 employs age verification measures at registration — including collection of date of birth and, where required, identity document verification — to prevent minors from accessing the Platform. These measures are reviewed and updated regularly to remain effective.

luck97 may transfer Personal Data to servers or service providers located outside your country of residence where this is necessary for the operation of the Platform. Such transfers may occur in connection with cloud hosting infrastructure, payment processing, or identity verification services.

Where Personal Data is transferred internationally, luck97 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that afforded within the jurisdiction of your residence — including the use of standard contractual clauses, data processing agreements, or transfers to recipients in jurisdictions recognised as providing an adequate level of data protection.

luck97 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected or the purposes for which data is used — luck97 will provide advance notice to registered users via email or a prominent in-platform notification prior to the changes taking effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the luck97 platform following the publication of any amendment constitutes your acknowledgement of and agreement to the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how luck97 protects your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luck97 processes your Personal Data, please contact us through the following channel:

luck97 takes all privacy complaints seriously and will investigate and respond to all written complaints in good faith within a reasonable timeframe. If, after our response, you remain unsatisfied with how your complaint has been handled, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.